Are you passionate about helping others and providing outstanding service? We have the perfect opportunity for you! We are seeking enthusiastic Customer Support Advisors fluent in Bulgarian to join our dynamic team.

In this role, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our products and services. Your responsibilities will include handling customer complaints, processing orders, and maintaining accurate records of customer interactions. Success in this role requires excellent communication skills, a friendly and professional demeanour, and strong problem-solving abilities. You will play a crucial role in ensuring customer satisfaction and fostering positive relationships.
What you'll be doing?

• Positive Interactions: Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
• Keep Records Updated: Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
• Support Our Community: Provide exceptional support to our customers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
• Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
• Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.

Requirements

What skills & experience you'll bring to us?

• Fluent Bulgarian: You're confident communicating in Bulgarian, both written and spoken.
• English Communication: You'll be working with an international team, so you need to be comfortable in English too!
• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
• Eligibility: Be eligible to work in Slovakia.

Benefits

What do we offer?

• Start date: March 2025.

• Contract: Fixed-Term.
• Full-Time: 40 hours per week.

• Working Days/Hours: rotating schedule between Monday to Sunday, 5 days/week (two weekends off per month guaranteed). Various shifts available covering Morning, Afternoon, Evening & Night.
• Base salary of €17,500 gross per year in addition to:

• 6,23 €/day meal voucher (124€/month).

• A commuting allowance of €50 per month (€600 per annum).
• 5 extra days paid (personal days) per annum in case of emergencies and short-term absence.
• Office-based working model in an outstanding work location and facilities in our brand-new offices in Bratislava.

Extra Perks:

• Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!

• Multisport Card: Stay active with access to various sports facilities.

• Employee Assistance Program: Free, confidential support on personal or work-related issues.

• Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.

• Referral Bonus: Refer a friend and get a bonus!

• Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

• Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan - it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether