We are looking for a Front office manager to manage our reception area. You will act as the 'face' of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

What will you be doing?

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).
• Train, supervise and support office staff, including receptionists, security guards and call center agents.
• Ensure timely and accurate customer service.
• Handle complaints and specific customers requests.
• Troubleshoot emergencies.
• Monitor stock and order office supplies.
• Ensure proper mail distribution.
• Prepare and monitor office budget.
• Keep updated records of office expenses and costs.
• Ensure company's policies and security requirements are met.
• Participating during Onboarding/Offboarding process

Requirements

What we look for:

• Proven work experience as a Front desk manager or Reception manager.
• Hands on experience with office machines (e.g. fax machines and printers).
• Thorough knowledge of customer service, office management and basic bookkeeping procedures.
• Business fluency in Slovak & English.
• Solid knowledge of MS Office, particularly Excel and Word.
• Excellent communication and people skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.

Benefits

What we offer:

• Starting date: July 2024
• Contract Type: Permanent.
• Working hours: Full Time (40 hours per week) beetwen Monday to Friday
• Working schedule: rotating shifts from 8 am up to 8 pm
• Highly competitive base salary of €21,000 per annum in addition to:
• 5,85€/day meal voucher (117€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absenc
• Office working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
• Fully paid training that optimally prepares you for your job - 4 weeks duration (office-based).

Additional Benefits:

• Multisport Card
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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